Request deletion by email
Send the request from the email address registered to your Joyful Flock account. This helps us verify that the request is yours.
Email an account deletion request →Email: support@joyfulflock.com · Subject: “Delete my Joyful Flock account”
How to request deletion without the app
- Email support@joyfulflock.com from your registered email address.
- State that you want your Joyful Flock account and associated data permanently deleted.
- Include your registered email address and, if known, the name or address of a Joyful Flock organisation you belong to.
- Complete any reasonable identity-verification step we send you. We will never ask for your password.
- We will confirm when the request has been completed or explain any limited information we must retain.
What is deleted
Deletion removes your Joyful Flock account rather than merely disabling it. Subject to the limited exceptions below, we delete or irreversibly anonymise:
- Account and profile information, profile image, organisation memberships and roles.
- Birth date, birthdays, anniversaries and other celebration information linked to your account.
- Your posts, comments, reactions, direct-message data and greeting-card contributions, or the identifying link between that content and you where anonymisation is necessary to preserve a shared conversation.
- Images, videos, documents and other files uploaded by you, subject to copies independently shared or downloaded by other people.
- Notification device identifiers and tokens, communication preferences and active sessions.
What may be retained temporarily
Limited security, audit, transaction or consent records may be retained where reasonably necessary to meet legal obligations, prevent fraud, resolve disputes or demonstrate compliance. Residual encrypted backup copies may remain until they are replaced through the normal backup cycle and are not returned to active use. We minimise and protect any information retained for these purposes.
Before you delete
Account deletion is permanent and cannot be undone. You will lose access to every Joyful Flock organisation linked to the account. If you own an organisation, we may ask you to transfer ownership or confirm how the organisation should be handled before completing deletion.
If you only want to leave one organisation, change notifications or correct your profile, you can do that without deleting the entire account. Contact us if you cannot access those controls.
Need help?
You can make or follow up an account-deletion request at support@joyfulflock.com. This route is public and does not require you to sign in.